10 Days of Gratitude

This holiday season, the top 10 things that Salutations in Charlotte is most thankful for:

1. Our customers!

2. Our Salutations team members!

3. Smock for their amazing customer service {and support of their retailers}.

4. Crane & Co.for their outstanding quality {and support of their retailers}.

5. Bella Figura for their whimsical designs.

6. Our many UPS drivers!

7. Geoff, our FedEx driver.

8. Rush Espresso, for fueling us through this busy holiday season.

9. Our Ballantyne Village friends and neighbors.

10. All of the basic freedoms and wonderful blessings we enjoy each day!

The top 10 things that Salutations in Chapel Hill is most thankful for:

1.       Our customers!

2.      Our Salutations team members

3.     Smock, for their amazing customer service

4.      Crane & Co. , for their outstanding quality

5.      Dauphine Press, for the relationships we have made

6.      Jeff, our UPS driver and Jason, our FedEx driver

7.      Our fellow Meadowmont merchants

8.     Linnea’s Lights, for giving us the fragrance of the season

9.      Unseasonably warm weather that has made shopping easier

10.  Holly, our owner for her continued vision for the stores {aww, thanks so much gals!}

{Italics added by Holly; concept inspired by this blog post.}

All of us at Salutations are sending out to you our best wishes for a very Merry Christmas filled with many reasons for gratitude!

What is a local, independent business, really?

{Editorial: This was a post that I wrote and published two years ago ~ as we enter the holiday retail season, and especially in advance of Small Business Saturday, I thought it would be good to put it out there again. I’d love to hear your thoughts and comments.}

When I was young, I used to view stores as “corporate entities” {a term from my lawyer days} – cold, lifeless businesses with stuff inside to buy or to browse. After spending eight years owning retail boutiques, I now know that businesses – especially local independent businesses – are so much more. They are very similar to humans ~ living, breathing beings with a heart, a soul, and a personality.

Just like giving birth, the owners of these beings imagine them into reality, plan for their arrival, and nurture them through infancy. Throughout the lives of these beings, the owners learn how to improve and make them grow into better beings, live through the growing pains of adolescence, and take pride as these beings evolve into mature organizations. Some owners even give birth to additional beings, taking what they’ve learned in rearing the first and applying it to the life cycle of the second. Just like with children, the owners of independent stores find themselves thinking about their businesses when they first awake in the morning and as they fall asleep at night, and often as they lay awake in the middle of the night.

Invariably, these businesses have a distinct personality ~ a personality that is shaped by the owners and embodied by the people who staff them. You can tell the personality of a good store within the first few minutes of entering ~ when it feels like you’ve just entered the home of a good neighbor. You are greeted with a smile and a warm welcome, often by name if you’ve visited before.

Stationery stores, in particular, tend to develop close relationships with their customers. When working on birth announcements, we are thrilled at the anticipation of their new arrival and overcome with joy at the birth of their babies. We get caught up in the excitement of brides and grooms, and do everything we can to help make the dreams of their big day a reality. We are thrilled at coming up with the perfect wording for a child’s birthday party invitation. We revel in gleaning the personality of an individual so we can create the perfect stationery to express their style. We help select and cheerfully wrap their gifts in a stunning presentation to help make the recipient feel even more special. And, we are saddened ~ often moved to tears ~ in working on sympathy acknowledgments.

In these stressful economic times, these local independent businesses are facing declining sales, rising expenses, increasing competition from online entities {and often from their own vendors}, and the death of their friends. Every day, the owners of these businesses are required to make tough decisions ~ which items to buy that customers will respond to favorably and purchase, how much of those items to buy so they don’t end up holding old inventory, whether to offer a discount on some items in an effort to increase sales but somehow still meet operating expenses, dreaming up promotions that will drive traffic into the store, and so on.

Just like every parent, the owners of these independent businesses take great pride in the reputation they’ve built and light up when they are told that their “babies” have done a great job. Similarly, these owners and the staff that care so much are hurt deeply by inconsiderate questions, disrespectful comments, and negative tones uttered about their “babies.” When we spend hours with a bride educating her about wedding invitations and helping her select just the right invitation set, and she then tells us that she ordered her invitations online or purchased them from a competitor at a discount, we are hurt. When we are asked with disgust why we don’t carry an extremely specific item in exactly the motif, shade or price point the customer is looking for, we are disappointed that we can’t meet someone’s expectations. When we are told that, although our products and service are phenomenal, we should offer deep discounts, we are bruised.

Many times, these types of behavior are really the result of a lack of understanding that these small businesses are living, breathing entities with feelings. During the impending holiday season ~ often a make-or-break time for many small businesses ~ we would all do well to remember that these “entities” are the result of the blood, sweat and tears {literally!} of the owners and their dedicated staff members. If you are pleased with your experience, let them know they’ve done a good job. If you are disappointed in something, you may want to let the owner or staff member know of an expectation that was not met {maybe they can get or create something for you}. Just remember that it’s not always what you say, but how you say it, that means the most. And, if you appreciate the personality of a local independent business, help them to stay alive by continuing to give them your business. {For more on the impact that your purchases at independent businesses have on your local community, see the 3/50 Project.}

It’s Beginning to Look a Lot Like Christmas

Salutations 2011 Holiday Dress

What do you get when you combine the wonderfully whimsical designs of Smock’s holiday gift wrap with the terrific talent of Jessica, our resident paper seamstress in the Charlotte store? A fabulously festive frock perfect for ringing in the season of shopping for holiday invitations and greeting cards!

What is Fair Trade and Why Should You Care?

When I decided on Christmas Day that I wanted to take Salutations in a new direction ~ to sell things that matter rather than just things ~ I had no idea the wealth of fabulous resources, products and organizations that exist in the world today to help all of us buy and sell things that make a difference. I have learned a great deal about the meaning of the phrase “fair trade” and I’d like to share some of this information with you.

What is Fair Trade?

In a phrase, fair-trade products are “quality products that improve lives and protect the planet.” {Fair Trade USA} Fair Trade USA works with Fair Trade International to certify coffee, tea, grains, chocolate, sugar, spices, herbs, fruit, vegetables, certain textiles, wine and more. They promote environmental sustainability starting at the farm level, by developing and certifying growing cooperatives around the world, and connecting domestic importers to cooperatives that uphold social, economic, and environmental standards.

For manufactured products, such as apparel, fair trade standards are introduced not only into the farm where the cotton or linen is produced, but also into the factory, so that workers’ living conditions and wages are improved there as well.

Rather than creating dependency on aid, Fair Trade uses a market-based approach that empowers farmers to get a fair price for their harvest, helps workers create safe working conditions, provides a decent living wage, and guarantees the right to organize. This allows farming and working families to eat better, keep their kids in school, improve health and housing, and invest in the future.

Why We All Should Care

Here is the statistic that got me: A staggering 15,000 children aged 9 to 12 in the Ivory Coast alone have been sold into forced labor on conventional cotton, coffee, and cocoa plantations, according to a 2000 US State Department report.

Here’s another one: There are 284,000 children in the Ivory Coast, Ghana, Nigeria and Cameroon working in hazardous tasks on conventional cocoa farms, according to a 2002 International Institute of Tropical Agriculture study directly involving more than 4,500 producers.

The list goes on, but you get the message.

The money we spend on everyday goods can improve an entire community’s day-to-day lives. Here is the story of Cesar and Olga, a couple who make jewelry for our new line The Andean Collection: “Prior to working with The Andean Collection, Olga sold grain at a local market, and Cesar was an employee in a poncho workshop, often forgoing meals so that their three children could eat. Now they consistently have food and good shelter, and are working toward securing a better education for their children.”

The more I learn, the more convinced I become that we cannot continue to support products that are made cheaply on the backs of children and adults who are powerless to protect themselves. While walking the trade show floor in Atlanta in January and in Birmingham, England earlier this week, I saw many products that were stylish, on-trend and really inexpensive. I have begun to develop an eye for the cheap reproduction items that are imported by middlemen who buy the products at rock-bottom prices and take their cut, turning a blind eye to the true price ~ the human capital ~ that actually went into the production of those goods.

It feels really good to keep walking past these booths and spend a bit more time and inquiry seeking out those who truly care about their fellow human beings who are creating the products they’re selling. I cannot describe how gratifying it is to have in-depth conversations with people who recount stories of traveling to the source countries and working in partnership with the producers of their goods, developing true win-win relationships that improve the lives of those involved.

What Fair Trade is Not

Fair Trade is not charity.

Fair trade promotes positive and long-term change through trade-based relationships that help producers to meet their own needs. Its success depends on independent, successfully-run organizations and businesses – not on handouts.

Fair Trade does not necessarily result in more expensive goods for the consumer.

Most fair trade products are competitively priced in relation to their conventional counterparts. Fair trade organizations work directly with producers, cutting out exploitative middlemen, so they can keep products affordable for consumers and return a greater percentage of the price to the producers. I can definitively say that the new lines that I have ordered, all of which are fair-trade, are no more expensive than other products that are similar in quality.

That being said, I am not bringing in really inexpensive products that may look stylish but, upon further examination, are not up to par from a quality standpoint. There are certain showrooms at market that sell stylish, dirt-cheap products that are consistently jam-packed with retailers salivating at the opportunity to buy cheap goods and mark them up greatly to make them look like they don’t belong at the dollar store and to pull in a higher profit margin for themselves. I must confess that, in my early days of retailing, before I knew any better, I was one of those retailers ~ once. I never placed a reorder from those companies as the products consistently disappointed me once they arrived, either smelling like they were just released from the holds of a very musty ship or falling apart soon after they were put on the sales floor.

Fair trade is not something we can continue to be ignorant about.

If it’s too good to be true, there is a reason for that and we must wake up to that fact. We must start to question where products come from and what impact the production of those products has on the lives of other people and the planet. Once the demand for these dirt-cheap products {by both retailers and consumers} decreases, and the demand for more ethically produced products increases, market forces will begin to work to turn this unsustainable model around.

I am not advocating a radical, overnight shift in purchasing habits. I am saying, however, that we need to start to realize the power that our purchases have and use that power to make conscious choices whenever possible to choose the product that has been made ethically.

What do you think? Have you started to see more information about fair-trade products out there? Do you know any great products that are ethically made? Would you like to hear more about this topic in the future? Please leave a comment.

 

Salutations Wedding Slideshow

Click to play this Smilebox slideshow

Here’s a sneak peek of the wedding slideshow I just made for the Carolina Inn Bridal Fair in Chapel Hill this weekend, featuring loads of luscious letterpress.

Enjoy the drop-dead gorgeous photography by superstars Richard Israel, Smock, Nancy Ray, and Kristin Vining.

What’s your favorite?


New Year, New Economy, and a New Direction for Salutations

Can you feel it? There is a shift in the air that is palpable. Brought about largely by the economic downturn that ushered in the New Economy, there is a clear shift away from Rampant Materialism and toward The Meaningful ~ meaningful relationships, meaningful communications, and meaningful purchases. In other words, toward Things That Matter.

Retail store owners who are in the glass-half-empty camp are crying in their soup over this shift. It is not easy to be a retailer these days. It is no longer enough to have great products and excellent service. People are no longer looking for ways to spend their freely flowing money, but are instead carefully considering nearly every purchase.

I happen to be firmly in the glass-half-full camp and I have not been this excited in years!

What if . . . ?

On Christmas Day, as I reflected on 2010 and pondered the advent of 2011, I found myself asking several questions that began with the phrase “What if?”  {Those who know me know that my sentences often start with this phrase.}

What if my business could make a real difference in the lives of others?

What if my retail stores sold Things That Matter, rather than just things?

What if Salutations inspired, and even fostered, The Meaningful?

What if my business could serve as a vehicle to give back in a larger and more meaningful way to causes that greatly impact the lives of others?

What if my boutiques attracted a community of positive, inspired people who feel the same way?

And then, in a flash of true inspiration, the answer to all of these questions hit me in the form of another question . . . “Why not?!”

So here goes. . . . Salutations is redefining the meaning of “retail therapy” and I hope you will come along with me.

Going forward, my product selection process for Salutations will be based on a framework known as the “triple bottom-line”: People, Planet and Profits. As of January 1, 2011, any new product or line that I bring into Salutations must meet one or more of the following criteria:

~ positively impacts people through economic empowerment, education, and/or enhanced quality of life for a community {think TOMS Shoes} or by simply inspiring the end user to live more fully or more healthily {like the 5 Book}

~ positively impacts the planet by being eco-friendly and employing sustainable manufacturing practices {think Smock, our fabulous line of wedding invitations made by a company that really walks the walk}

~ contributes a portion of profits in a meaningful way to at least one cause that makes one of the above positive impacts {Smock does this too!}

In addition, I will contribute a percentage of Salutations’ annual profits to two high-impact charities that are close to my heart:

Wine to Water, founded by Doc Hendley {named 2009 CNN Hero} when he was a bartender in Raleigh, North Carolina. The mission of the charitable organization is to provide access to clean water in developing countries. {Did you know that more children die from water-related illnesses than AIDS, malaria and measles combined?}

Room to Read, founded by ex-Microsoft executive John Wood, whose mission is to transform the lives of millions of children in developing countries by focusing on literacy and gender equality in education. This organization recently received a 4-star rating by Charity Navigator, the highest rating possible, due to Wood’s business-based approach to the non-profit, charitable entity.

I am proud to say that a large number of the products already carried by Salutations meet these criteria, including:

Smock ~ wedding invitations and stationery letterpress printed on paper made from bamboo, a truly sustainable and renewable resource. Smock’s printing facility is also wind-powered and 100% carbon-neutral. In addition, they routinely give back to environmental causes.

Blabla ~ beautiful, cuddly dolls and other items hand-knit by Peruvian artisans from natural fibers grown in Peru

Compendium ~ inspirational gift books and greeting cards

TableTopics ~ sets of cards with thought-provoking questions that help families stay connected by engaging in conversation

Candles, diffusers, and bath & body products made from natural ingredients like soy and essential oils

Banner Bags ~ stylish and durable tote bags made from upcycled event advertising banners

As a part of this new direction, we will begin to post informational signage throughout the store that will let you know the positive impact of these products, as well as offering more detailed information about the products and their producers for those who are interested in learning more.

Of course, the products must still be stylish, functional and high-quality. My goal is to have people fall in love with a product because of the product itself, with the “cherry on top” being the story of the positive impact created by the product. {You won’t be seeing any wood-carved tribal masks gracing our shelves ~ while beautiful in their own way, they don’t really fit the Salutations look and feel.}

What do you think of this new Retail Therapy, as redefined by Salutations? Do you know of any great products that meet one or more of the new criteria? Please leave a comment ~ I would love to hear your feedback and product suggestions. I’d also love to hear any “What if?” stories that have sent you in a new direction this year.

{Day 8} Heartfelt Sentiments & $25 ~ 12 Days of Christmas Gifting

On the eighth day of Christmas gifting, inspiration came to me . . . in the form of very sad news of the passing of one of my most beloved and loyal customers, and a $25 credit through Small Business Saturday. What does this loss have to do with a promotion from American Express? {Bear with me on this one, it does end well.}

Yesterday afternoon, I received a call from Sara in the Chapel Hill store letting me know that our treasured Mrs. Mangum had passed away. Elizabeth “Liz” Mangum, for those who did not have the good fortune to know this jewel of a woman, was 80 years young and the epitome of warmth, grace and generosity. I had only been open a few short months in Chapel Hill when she first visited Salutations in 2002. She captured our hearts instantly by engaging us in her witty conversation, laughing heartily at the Patience Brewster cards that she so dearly loved, and enriching our lives with her stories of foreign travel, the opera, museums, and her family and friends.

It was always a treat when Mrs. Mangum would visit our store, chauffeured there by her husband Ben who {after spending several trips waiting in the car} began to accompany her into the shop and engage in the always fascinating conversations until he became one of our family as well. Mrs. Mangum would leave with dozens of greeting cards that she would faithfully send to her friends and relatives at every occasion and every holiday. Every year, she would order 200-300 Christmas cards {usually a Crane engraved card with her favorite combination of fine art and religious sentiment} and she would painstakingly {literally, due to severe osteoporosis} spend months signing each one with a special handwritten message inside. In fact, when I first saw the Madonna & Child holiday card pictured above in the Crane album this year, I thought “Ooh, I know Mrs. Mangum will love this card.” Now, I’m heartened by an image of Mrs. Mangum skipping merrily through the pearly gates and waltzing up to introduce herself to the Virgin Mary!

For Liz Mangum, the act of sending a holiday card was not done out of duty or obligation. It was the expression of a true desire to share her love and friendship with those for whom she cared. I have no doubt that every lucky recipient of one of Mrs. Mangum’s cards and letters had their day brightened and their heart warmed when they opened that envelope.

Salutations was often a lucky recipient of Mrs. Mangum’s heartfelt thoughts and cards. In fact, I have a collection of several handwritten cards from Mrs. Mangum in which she took the time and effort to let me know how special the Salutations shop was and to thank me for our wonderful products and services {including one sent to me in my Charlotte store after I’d moved}. We have also on several occasions received wonderful treats sent to us by the Mangums to express their love and gratitude for Salutations and its staff. {I am always amazed and deeply grateful when we receive such gifts from our customers ~ feeling that their continued business is their thanks and we should be sending notes and gifts of thanks to them.}

Yesterday afternoon, Ben Mangum and his daughter made a trip to the Chapel Hill store to personally let us know that our dear Mrs. Mangum had passed away on Friday. They told Sara and the girls that we had always made her feel like a princess when she visited our store. {In a way, I’m glad that I was in the Chapel Hill store the day before and not yesterday, as I would not have been able to contain the tears that are flowing now.} Sara and Lesli will be attending the memorial service in her honor.

When Sara called to give me the news, I was saddened and then in disbelief. Had Mr. Mangum really visited the store just to let us know in person of the loss of his life partner? Yes, he had. Had Mrs. Mangum really handwritten so many notes and sent such wonderfully thoughtful gifts to our business just to thank us and express her appreciation? Yes, she had. Mrs. Mangum was truly a remarkable woman and she will be deeply missed.

I started to ponder all of this and wonder, “What kind of a business relationship involves an 8-year friendship with people who repeatedly send cards and gifts to the store just to let the staff know that they are appreciated? What kind of a business has a grieving husband deliver the sad news in person so that we didn’t need to learn of his wife’s passing in the obituaries? What kind of a business has staff members who attend memorial services of a customer?” Then the answer came to me loud and clear, “Small businesses. Every day, in every city across America. That’s the kind of business.”

As more and more small business owners decide that the blood, sweat and tears is no longer worth the return, or that it is simply impossible for them to continue, and they close their doors, stories like this beautiful friendship with Mrs. Mangum will continue to become more and more rare.

This Saturday is Small Business Saturday, a movement created by American Express. To support small business, American Express is giving registered cardholders a $25 statement credit when they spend at least $25 at a small business on Saturday, November 27th.

Did you know that for every year in the last decade, 60-80% of new jobs were generated by small businesses? Did you know that for every $100 spent at a local small business, $68 returns to the community? These are just a few of the economic reasons to support your small businesses and help to ensure that they will continue to survive and thrive ~ the intangible, human reasons are too numerous to count.

So, this Saturday, stop by Salutations. Emulate Mrs. Mangum and pick out the perfect holiday card to really let your friends and family know how much you care, or find a great holiday gift. While supporting a small business, you can also receive $25 for yourself. It’s a win-win-win.

Hot Off the Press! Invitations printed while you shop

Does this scenario sound familiar?  You need to send invitations out for an event, but the month got away from you and suddenly it’s time to mail out the invitations.  But you have no time to order invitations, wait a day or more for a proof, and then go back to pick up the invitations days later when they are printed {or wait for invitations you order online to be delivered}.  No problem!

Salutations is thrilled to announce that we now offer while-you-shop printing on dozens of invitation styles, including baby shower, bridal shower and all-occasion invitations {even spooktacular Halloween invitations like this one!}  We call it “Hot Off the Press.”

If you’re like me, you know intimately the meaning of the saying “If it weren’t for the last minute, I’d get nothing done.”  It seems that these days, we are all up to our eyeballs in “To Do’s” ~ whether it’s work, carpools, volunteer activities, or all of the above.  We all have too many things to do and not enough hours in the day in which to do them.

At Salutations, we are all about problem-solving and making life simpler for our customers.  We have seen the above scenario played out every day and we feel bad having to charge rush fees to move invitation orders up to the front of the print queue and still not be able to offer same-day turnaround.  So, we’ve worked hard over the past few months to set up a different system.  Imagine this scenario:  You walk into Salutations and select any invitation that is flagged with a “Hot Item” tag; we prepare your proof on the spot for you to review on our new 22-inch monitor; when you’re happy with the proof, we print the invitations for you right then and there; you walk out with your printed invitations ready to mail; your guests receive their fabulous invitation in their mailbox, reply right away and mark the date on their calendar because they’re so excited about the event; your guests are impressed and amazed, wondering “How does she do it all?”

In order to provide you with this lightning-fast turnaround, there’s a wee bit of fine print:

1.  Hot Off the Press items will be printed in the same typestyles, ink colors and layout as shown on the sample.  {We’ve made sure the samples are set up with great fonts and layouts. We promise not to let you walk out the door with ugly invitations!}  Of course, you can always customize the typestyle and layout of any invitation ~ it would just put the invitation into our normal turnaround time of proofing within one weekday and printing within two weekdays after proof approval.

2.  Hot Off the Press printing is available for quantities of up to 40 invitations and {if you’d like} return addresses.

3.  Our goal is to have your invitations printed within 15 minutes.  However, it could take up to an hour if we have a large print job running through the printer and we’re not expecting you.  Feel free to give us a call to make an appointment so we can ensure that our printers will be available and to minimize any waiting time.

4.  Hot Off the Press printing is available from Monday through Friday from 10 a.m. to 4 p.m.

Many of our Halloween invitations are part of the Hot Off the Press program, so come on in and kick off your Monster Mash planning in easy, effortless, Salutations style!

Our Holiday Open House

All the stockings were hung on display with care . . . .  We had a wonderful time at our annual Salutations Holiday Open House last Thursday!  Everyone got into the Season of Giving spirit, as we collected some great donations for the Second Harvest Food Bank and for the Salvation Army Christmas Angel programs, and we gave away some amazing SWAG bags and lots of special holiday discounts.

Our vendors and neighboring merchants were so generous in providing us with fabulous treats for our SWAG bags.  Smock Paper providing gorgeous letterpressed holiday card & gift tag sets; Dauphine Press sent sets of wonderful letterpressed correspondence cards; Crane & Co. donated copies of their hardcover Blue Book of Stationery; Midori Ribbon sent gift boxes of green organdy ribbon; Inviting Company provided some very fun notepads; Wiley Valentine provided sets of letterpress offcuts assembled into notepads; Modern Salon and Spa provided samples and 20% off coupons; JesseBrown’s contributed $10 coupons; Kilwin’s provided “Buy One Get One Free” ice cream coupons; Her Therapy shared 20% off coupons; and I.C. London provided $10 coupons.  We love our vendors and neighboring merchants, who are so supportive of Salutations.

If you missed out on all the fun, stop in soon to see our holiday items and pick out your special holiday card.  We would like to sincerely thank all of the customers who came to our event, as well as those who continue to come regularly and support our business with their efforts to shop locally!

Please leave us a comment here on our blog post if you attended our event ~ share with us what you enjoyed most about the event, what you liked in your SWAG bag, what fun holiday card or invitation you selected, or a great gift you purchased!

Showing off

I’m playing Show and Tell today and inviting you to check out the new photos of our store, including window displays, in-store displays, and dresses made of tissue paper.  {Yes, really.} You can see the new images on the About Us page of our website.  Even more images are posted on our Facebook page.  {While you’re there, why not become a fan?}

Many of the images of our Chapel Hill store are courtesy of Nancy Ray Photography.  Nancy happened upon our store one day and was so inspired that she asked if she could start snapping some photos.  Her work is fantastic and she is a real pleasure.  See more shots of the store in her blog post about Salutations.

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